Legal
Terms of Service
These terms are a contract between you and Opps Cloud (“Opps Cloud”, “we”, “us”) covering the website at opps.cloud, the Opps Cloud platform (hosted AI back-office agents and customer portal), and Opps Cloud Desk, our help-desk application for HighLevel sub-accounts (together, the “Service”). By using the Service you agree to them. If you are using the Service for a business, you confirm you can bind that business.
1. The Service
Opps Cloud provides software and AI agents that perform back-office work for businesses — handling email, calendars, tasks, follow-ups, support tickets and similar — according to the configuration you choose. AI agents act on your instructions and on the data you connect. You are responsible for reviewing what they do, for the accuracy of instructions you give them, and for any messages they send on your behalf.
2. Accounts
You must give accurate account details and keep your credentials secure. You are responsible for everything done under your account, including by staff you add. Tell us promptly at hello@opps.cloud if you suspect unauthorized access.
3. Your data
You own the data you and your customers put into the Service (“Customer Data”). You grant us the rights needed to host, process, transmit and display it in order to provide the Service, and for no other purpose. We handle it as described in our Privacy Policy. You are responsible for having the right to give us that data, including consents required from your own customers, and for complying with laws that apply to you (for example CAN-SPAM, TCPA and CCPA).
4. Connected services
The Service connects to third-party systems you authorize — HighLevel, email providers, calendars, phone systems and others. Your use of those systems is governed by their terms. We are not responsible for their availability or for changes they make to their APIs, but we will make reasonable efforts to keep integrations working. You may revoke our access at any time; doing so will stop the parts of the Service that depend on it.
Opps Cloud Desk on HighLevel. Installing the app into a HighLevel sub-account authorizes us to access that sub-account’s data within the scopes shown at install time, solely to operate the help desk for that sub-account. Uninstalling revokes that access.
5. Acceptable use
You will not use the Service to send spam or unlawful communications, to harass, to infringe others’ rights, to distribute malware, to attempt to access other customers’ data, or to reverse-engineer or resell the Service without our written agreement. We may suspend accounts that put the platform or other customers at risk, and will tell you why.
6. Fees
Paid plans are billed in advance on the schedule shown at purchase (monthly unless stated otherwise) through Stripe. Prices exclude taxes. Fees are non-refundable except where we say otherwise or the law requires. We may change prices with at least 30 days’ notice, effective at your next renewal. Unpaid invoices may result in suspension after notice.
7. Term and termination
Subscriptions renew automatically until cancelled. You can cancel at any time; service continues to the end of the paid period. We may terminate for breach of these terms after notice and a reasonable chance to fix it, or immediately for serious abuse. After termination we delete Customer Data on the schedule in the Privacy Policy and will provide an export on request within that window.
8. Availability and support
We aim for the Service to be available at all times but do not guarantee uninterrupted operation. We may perform maintenance, and will give notice of planned downtime where practical. Support is provided by email and through the Service; response targets, if any, are set out in your plan.
9. Intellectual property
The Service, its software, designs and content are ours or our licensors’ and remain so. You receive a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you give us may be used without obligation.
10. AI outputs
AI agents can make mistakes. Outputs are generated automatically and may be inaccurate, incomplete or unsuitable for your situation. You are responsible for reviewing outputs before relying on them, especially for legal, financial, medical or safety-related decisions. We do not guarantee any particular outcome from using AI features.
11. Warranties and liability
The Service is provided “as is”. To the extent permitted by law we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We are not liable for indirect, incidental, special or consequential damages, or for lost profits, data or business, arising from the Service. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
12. Indemnity
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these terms, or your violation of law.
13. Changes to these terms
We may update these terms. We will post the new version here with a new date and, for material changes, notify account owners by email at least 14 days before they take effect. Continued use after that date is acceptance.
14. Governing law
These terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Placer County, California, and you consent to their jurisdiction. Either party may seek injunctive relief in any court to protect intellectual property or confidential information.
15. Contact
Opps Cloud · Lincoln, California, USA · hello@opps.cloud